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Who Is Visual Online?
Visual Online, often shortened to VO, is a Luxembourg internet provider and part of POST Luxembourg Group. Its website dates its business to 1996 and separates residential services from business connectivity and hosting.
For households, the relevant products are home internet, fixed telephony and VOtv. Its business and hosting services should be assessed separately if you need a server, an office telephone system or a dedicated business connection.
Visual Online at a Glance
- National and regional fibre packages are available according to address eligibility.
- DSL options are listed for eligible properties.
- A fixed telephone service is included with internet, with calls charged separately.
- VOtv can be purchased separately or with internet.
Is Visual Online a Good Choice?
Visual Online is particularly relevant to households that can access its regional fibre prices or want a connection suitable for more technical uses. A clear distinction between national and regional tariffs helps avoid comparing a price you cannot obtain.
Why Choose Visual Online?
Its range allows customers to consider modest speeds as well as multi-gigabit connections. This is useful when a household wants to buy capacity according to its needs rather than choosing a single standard tier.
Public addressing may also matter for remote access or certain network setups. Customers with such requirements should verify how their intended equipment and applications will work before purchasing additional options.
Things to Consider Before Choosing Visual Online
Equipment charges should be added to the subscription. Rental pricing also differs between an older contract form and the later price list, so obtain the selected model and monthly rate in writing.
A lower regional price does not establish nationwide eligibility. Shorter terms have their own conditions, and the same flexibility may not apply to an internet and TV bundle.
LetzCompare verdict: Visual Online is worth shortlisting for eligible regional fibre customers and households with specific networking needs. The order should clearly confirm the tariff category, term and equipment total.
What Packages Does Visual Online Offer?
Visual Online National Fibre Plans
- Fiber 20: €41, up to 20/10 Mbit/s.
- Fiber 100: €49.90, up to 100/50 Mbit/s.
- Fiber 500: €57.90, up to 500/250 Mbit/s.
- Fiber 1000: €65.90, up to 1,000/500 Mbit/s.
- Fiber 2000: €79.90, up to 2,000/700 Mbit/s.
- Fiber 5000: €99.90, up to 5,000/1,000 Mbit/s.
Visual Online Regional Fibre Plans
For eligible regional fibre addresses, the listed prices are €49.90 for Fiber Regio 1000, €59.90 for Regio 2000 and €79.90 for Regio 5000. The corresponding speed pairs are 1,000/500, 2,000/700 and 5,000/1,000 Mbit/s.
Those regional rates are lower than the national equivalents. Check the address result before using them in a comparison or budgeting for a move.
Which Visual Online Internet Plan Should You Choose?
Lower tiers for modest needs. A smaller household mostly browsing, streaming and making calls should compare the lower tiers with faster offers at the same address. The slowest package is not necessarily the best value if another provider offers substantially more capacity for a similar total.
500 Mbit/s or 1 Gbit/s for shared use. These are useful starting points for a busier household. Assess how many users transfer files or stream at the same time, as well as the upload demands of remote working.
2 or 5 Gbit/s for large transfers. Faster tiers are most relevant to frequent downloads and uploads or several demanding users. Check whether the router and wired network support the speed; everyday Wi-Fi devices may not use the entire allowance individually.
Visual Online DSL and Fixed Telephone Services
The tariff also lists DSL 20 at €41 and DSL 100 at €49.90 per month. Check whether DSL or fibre can be supplied at the property. Internet packages include a fixed telephone number, with communications billed separately.
For frequent landline use, request the applicable call package and destination list. A line included in the internet price should not be mistaken for unlimited calls included in that price.
Visual Online TV Packages
VOtv lists Smart at €21.90 per month with two streams and 75 recordings; Comfort at €24.90 with three streams and 150 recordings; and Family at €27.90 with four streams and 250 recordings. Features include pause and replay, with availability depending on the channel.
VOtv can be purchased by Luxembourg residents using another internet provider. A decoder is an extra option, so check the supported apps before deciding to rent one.
Visual Online Internet and TV Bundles
The tariff lists national Fiber+TV 1000 at €89.90, 2000 at €102.90 and 5000 at €122.90 per month with VOtv Family. Regional variants should be checked separately against the address result.
Compare a bundle with internet alone plus the TV tier you actually need. A household requiring only two streams may find a separate smaller TV package more suitable than a larger bundled allowance.
Visual Online Network Coverage
Fibre Availability at Your Home
Visual Online uses an address check to distinguish available services. Its product page also links to an address-based speed tool. Confirm the connection technology, tariff category and expected speeds for the exact property.
For a move, arrange the new connection before relying on the old package’s speed or regional tariff. Building access and internal cabling can affect installation.
Public IP Addresses and Home Networking
VO advertises public IPv4 and IPv6 addresses free of charge, avoiding carrier-grade NAT. A public address is not necessarily a permanently fixed address, so ask if a particular application requires fixed addressing.
For ordinary streaming and browsing, focus first on a reliable local network. A higher subscription tier will not resolve interference or weak coverage inside the home.
Visual Online Prices and Contract Conditions
Router Rental and Activation
The private-customer tariff lists FRITZ!Box rental at €6 per month for the 7630, €8 for the 7690 and €9 for the 4690, associated with a 24-month fibre subscription. Older contract pages show different models and rates; confirm the current order.
For example, national Fiber 1000 with the listed €6 router option totals €71.90 per month before TV or other options. This is a LetzCompare calculation, not an advertised all-inclusive bundle.
The internet sales page currently advertises activation free when ordering online. It does not establish that all internal cabling or technician work is free, so request any additional installation costs in writing.
Contract Length and Shorter Options
The published contract form defaults to 24 months. It also describes 12-month and six-month options with activation surcharges of €50 and €100 respectively. It states that reducing the initial term is unavailable for Fiber+TV and DSL+TV bundles. Confirm these options under the current offer before ordering.
The shorter option can be worth comparing for a temporary stay. Include its higher initial cost rather than comparing only monthly prices.
How to Cancel Visual Online and Our Final Verdict
How to Cancel a Visual Online Subscription
Contact support@vo.lu or +352 42 44 11 1 to obtain the accepted cancellation process for your service. The company’s address is 6 rue Goell, L-5326 Contern.
The general terms provide for notice arrangements including at least 30 days before the subscription’s expiry and a one-month notice provision in other ordinary cases. Confirm the applicable end date and renewal position for your own contract.
Early termination may require payment for the remaining minimum period. The general terms also require rented equipment to be returned within three working days after the contract ends. Ask for the complete return list and keep proof of delivery.
Our Verdict on Visual Online
Visual Online offers a useful choice of speeds and networking features. The regional fibre prices are particularly worth investigating, while the national range needs to be compared using equipment-inclusive totals.
Choose Visual Online if: Your address qualifies for an attractive tariff, you value public IP addressing or its internet and TV arrangement fits your household.
Compare other providers if: You want a simple mobile and internet bundle, need a shorter term with fewer initial charges or find a better equipment-inclusive offer at your address.
